FAQs - Kris Rhoades

FAQs

Quick Links to FAQ topics:

I am unable to log into my account. My password is not being accepted.
How do I use a coupon code?
How do I get my designs?
Where are the instructions for the designs?
I purchased the Quiet Book Membership but the designs are not showing in my download list
Why are there so many colors or thread changes in your designs?
What formats are included?
Why do you need to set up an account?
Copyrights
Refund Policy
Support Small Business


I am unable to log into my account. My password is not being accepted.

Try to request a new password reset but sometimes it takes a while for the email request to come through. To make sure you get emails from this website add krisrhoades.com to your whitelist of approved emails or add Kris to your address book. If you don’t receive the email within a few hours check your spam folder. If you still haven’t received an email after 24  hours then use the contact form to send Kris a request to manually reset your password. You must include the email address you used to create your account and send a suggested password you would like to use. Please note that this process to manually reset your password may take 24 to 48 hours so it’s better if you can try to use the auto reset first. CLICK HERE TO GO BACK TO THE TOP


How do I use a coupon code?

I often share free designs for my facebook group members exclusively. They will be made available to download free from this site via a special coupon so the customer may keep all items purchased available in their account.

Currently most designs are marked 50% off and when coupons and sales are posted they are in addition to the 50% off sale.

Click on the “cart” link under the header image or click on “view cart” after you add an item to the cart.

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add any coupon codes in the box and press apply after each code. You can add multiple codes if applicable but remember to add them one at a time and press apply after entering each code. You can see a list of the coupon codes you have used and their applicable discount. Here is where you can also apply and Kredits you may currently have by pressing the button to apply the credits.

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When you have entered all the discount code press “proceed to checkout” to finish the checkout process.

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How do I get my designs?

No designs are ever emailed to you. All designs are available for instant download upon payment. You should receive an email with download links or you can access them from your account online.

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Click on “my account”

 

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Then click on “downloads”

All of your available purchases will be listed there and are available to download by clicking on the button on the right.

IN ORDER TO DOWNLOAD DIGITAL PRODUCTS: To download digital products right click on the download button on the right and select “save link as” then select where on your computer you want to save the file. Digital products are not zipped so they do not automatically download and can be used as is upon downloading them.

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Where are the instructions for the design?

Most of the files on my website are typical applique or filled stitched designs that follow a simple pattern of thread color changes or the basic placement stitch then the tackdown stitch for the applique fabrics then adding the satin stitches and details after. Instructions are not included for all designs except those that require special steps or are more complicated in the stitch order. If there are instructions included they would either be a TXT file or a PDF file.

In every zip file there should be a “layers” file that will give you the color layers and order of stitching.

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I purchased the Bible Quiet Book Membership but the designs are not showing in my downloads list.

Memberships are treated a little differently. You will notice that any design included in a membership will be listed for $0 in the catalog and you need to actually “purchase” the design to add it to your downloads list. Add the design to your cart and complete the checkout process. It will then be listed in your available downloads.

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Why are there so many colors or thread changes in your designs?

Colors and thread changes are added to my designs to allow the end user the opportunity to be creative in their color choices. You have the opportunity to select different colors or make the design all one color. Also adding color changes forces thread cuts and eliminates long jump stitches. You can resort the colors or recolor the steps in your machine software if you want. Please be careful with sorting color steps as sometimes colors are made for layering effects.

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What formats are included?

All designs are available for instant download in the following formats: DST, EXP, HUS, JEF, PES, VIP, VP3, and XXX. You do not have to select a format when purchasing you will get all the formats

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Why do you need to set up an account?

We offer a secure download service to registered accounts. This also protects us from download links being shared illegally as you must be logged into your account in order to download your designs. Your account also serves as your legal license and registration to use the designs on this site. We do not allow guest or anonymous purchases.

Your designs can be downloaded from your account anytime. There is no limit to the number of downloads. If you ever have a hard disk crash and lose all of your designs your account is safe here. We even back-up our data daily so you will always have access to the designs you purchase here.

Please fill out your account information honestly. Do not submit false information or gibberish as this is your registration for the privilege to use my files. Accounts that use false information will be deleted, all purchases will be lost and the IP address used will be blocked as spam. Know that I will not use the information to send emails or spam.

You can opt out of receiving any additional emails or contacts from us so don’t worry about being spammed with solicitations.

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Copyrights

I am a firm believer in the copyright system and will not digitize or produce trademarked items for sale. Please don’t ask me to do them. Please respect that my items are copyright protected and cannot be altered, shared, sold or reproduced in any way with the exception that you may make one copy for personal back up reasons only. This also applies to items that are free. Do not share these files with your friends. Instead give them a link to this site or to the facebook group page where they can register and download the product themselves.

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Refund Policy

I do not offer refunds on digital products. Please make sure you read the detailed information provided for each design including size and stitch counts before purchasing. If by some chance you have a problem with a file try to re-download it. Sometimes there is an error in saving the file. If that doesn’t work please contact me and I will do all I can to get the file workable for your machine but I cannot offer help or advice on individual machines and or computer usage.

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Support Small Businesses

I am a small business person. Sales from this site and local craft shows help to put food on our family table. Please respect that and help support local and independent artists, designers, and crafters with your purchases.

“When you buy from an independent artist you are buying more than just a painting or a novel or a song. You are buying hundreds of hours of experimentation and thousands of failures. You are buying days, weeks, months, years of frustration and moments of pure joy. You are buying nights of worrying about paying the rent, having enough money to eat, having enough money to feed the children, the birds, the dog. You aren’t just buying a thing, you are buying a piece of heart, part of a soul, a private moment in someone’s life. Most importantly, you are buying that artist more time to do something they are truly passionate about; something that makes all of the above worth the fear and doubt; something that puts the life into the living.” — Rebekah Joy Plett

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Wed Aug 15, 2018 13:05 pm America/New_York