Answers to your question may be found by using one of the links below. Please read through the FAQs first before contacting Kris. If you email Kris a question and the answer is available here she will just send you a link back here for the answer. So you can save yourself some time by following the instructions below. IF the links below do not answer your question then please do use this form to contact Kris.
Quick Links to FAQ topics:
- I purchased the reaching squirrel and the outline is off.
- I am unable to log into my account. I don’t remember creating an account or a password. My password is not being accepted.
- Why do you need such a strong password. This isn’t Fort Knox.
- How do I use a coupon code?
- How do I get my designs?
- What is a zip file and how do I open it?
- I can’t download my design.
- Where are the instructions for the designs?
- I purchased the Quiet Book Membership but the designs are not showing in my download list
- Why are there so many colors or thread changes in your designs?
- What formats are included?
- HELP! There’s no PES (or whatever format) in my download!
- Why do you need to set up an account?
- Refund Policy
- Support Small Business
I purchased the reaching squirrel and the outline is stitching off.
Rest assured this is not a design issue and many people have purchased it since it’s debut in 2014 and stitched it without any trouble.
When an outline stitches off it is usually caused by two reasons.
The first is usually not enough stabilizer. Because of the high stitch count you will want to use a heavy cut away stabilizer. Also make sure the garment is hooped properly and tight, without stretching the fabric. Floating the garment on top of the stabilizer instead of hooping is recommended.
The second issue could be a pull compensation error. You can almost always tell if this is the issue when the outline is only off on part of the design where the stitches go with the stretch of the fabric, usually left to right. Typically it is on the chest and tail of the squirrel. Because some fabrics used for the squirrel are stretchier than others there are two different files in the folder to accommodate any pull compensation needed for the fabric variations. If your outline stitches off be sure you are using the pc3 file, which has a greater pull compensation setting.
This is an issue usually only on the 3×4 filled size.
I am unable to log into my account. I don’t remember creating an account or a password. My password is not being accepted.
After EVERY purchase an account is automatically created and a password is assigned if you don’t create the account first and select your own password. If your account was automatically created then you will need to request a password reset in order to access the pre-assigned password.
First make sure you are using the right login. Sometimes people accidentally create a 2nd account because their email address is different for their PayPal account.
Then make sure you you didn’t possibly save the login information in your browser. Click once in the password window, then click again to see if a saved password comes up.
Try to request a new password reset. Sometimes it takes a while for the email request to come through and sometimes it gets lost in your spam mail. To make sure you get emails from this website add krisrhoades.com to your whitelist of approved emails or add Kris to your address book. If you don’t receive the email within an hour check your spam folder. If you still haven’t received an email after 24 hours then use the contact form to send Kris a request to manually reset your password. When you email Kris for a password reset you must include the email address you used to create your account and send a suggested password you would like to use. (A good strong password has at least 8-12 characters and uses caps and lower case and numbers and symbols and is not a name or word in a dictionary.) Please note that this process to manually reset your password may take 24 to 48 hours so it’s better if you can try to use the auto reset first.
Try using the login with your Facebook credentials.
Why do you need such a strong, secure password? This isn’t Fort Knox.
Now-a-days with the potential of identity theft, websites are requiring stronger passwords to ensure their customer’s data is not compromised or stolen. Though our website does not store credit card numbers or PayPal information it does store personal data such as Name, Address, Phone, and Email that we protect as much as we would any credit card number. It’s not just your identity or personal information at risk but every single person that has ever purchased from this site. Please don’t defeat the security by complaining about using a secure password or trying to use a weak password. (A good strong password has at least 8-12 characters and uses caps and lower case and numbers and symbols and is not a name or word in a dictionary.) If you have troubles getting the website to accept your password try using a password management system such as LastPass. It’s free to download and can manage all of your passwords, even on different devices and you don’t have to remember passwords anymore. It’s the one Kris uses herself and highly recommends it.
How do I use a coupon code?
I often share free designs for my Facebook group members exclusively. They will be made available to download free from this site via a special coupon so the customer may keep all items purchased available in their account.
Currently most designs are marked 50% off and when coupons and sales are posted they are in addition to the 50% off sale.
Click on the “cart” link under the header image or click on “view cart” after you add an item to the cart.
add any coupon codes in the box and press apply after each code. You can add multiple codes if applicable but remember to add them one at a time and press apply after entering each code. You can see a list of the coupon codes you have used and their applicable discount. Here is where you can also apply and Kredits you may currently have by pressing the button to apply the credits.
When you have entered all the discount code press “proceed to checkout” to finish the checkout process.
How do I get my designs?
No designs are ever emailed to you. All designs are available for instant download upon payment. You should receive an email with download links or you can access them from your account online.
All of your available purchases will be listed there and are available to download by clicking on the button on the right.
IN ORDER TO DOWNLOAD DIGITAL PRODUCTS: To download digital products right click on the download button on the right and select “save link as” then select where on your computer you want to save the file. Digital products are not zipped so they do not automatically download and can be used as is upon downloading them.
What’s a zip file and how do I open it?
Zipped (compressed) files take up less storage space and can be transferred to other computers more quickly than uncompressed files. In Windows, you work with zipped files and folders in the same way that you work with uncompressed files and folders. Combining several files into a single zipped folder makes it easier to download multiple files at once.
To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.
I can’t download my design.
IF YOU CAN’T DOWNLOAD YOUR DESIGN first check to be sure you are logged into the right account. If you have more than 1 email address it’s possible you have 2 accounts by accident and are trying to download a design that was purchased with another account. THEN make sure you actually purchased the design from me. Sometimes people think they have purchased a design and really haven’t or they think they bought a certain design from me and it’s not my design.
IF you still have troubles then send me an email with any error messages you are getting or a screen shot. If it’s because of heavy traffic or a busy server, just wait a bit and try again.
I CANNOT and WILL NOT email designs to people. I pay a lot for a website that is automatic so you can get your download immediately and so I don’t have to take the extra time to email designs.
ONCE YOUR PAYMENT IS COMPLETE you can download the design IMMEDIATELY. No waiting is necessary. So after you press the submit payment button you can then click on “my account” and then click on “downloads” and download the design in the same window.The only delay would be if there was an issue with your payment and even then in a matter of minutes most issues are taken care of automatically without you even knowing there is an issue. Just refresh your page and try to access your downloads again.
Where are the instructions for the design?
Most of the files on my website are typical applique or filled stitched designs that follow a simple pattern of thread color changes or the basic placement stitch then the tackdown stitch for the applique fabrics then adding the satin stitches and details after. Instructions are not included for all designs except those that require special steps or are more complicated in the stitch order. If there are instructions included they would either be a TXT file or a PDF file.
In every zip file there should be a “layers” file that will give you the color layers and order of stitching.
I purchased the Bible Quiet Book Membership but the designs are not showing in my downloads list.
Memberships are treated a little differently. You will notice that any design included in a membership will be listed for $0 in the catalog and you need to actually “purchase” the design to add it to your downloads list. Add the design to your cart and complete the checkout process. It will then be listed in your available downloads.
Why are there so many colors or thread changes in your designs?
Colors and thread changes are added to my designs to allow the end user the opportunity to be creative in their color choices. You have the opportunity to select different colors or make the design all one color. Also adding color changes forces thread cuts and eliminates long jump stitches. You can resort the colors or recolor the steps in your machine software if you want. Please be careful with sorting color steps as sometimes colors are made for layering effects.
What formats are included?
All designs are available for instant download in the following formats: DST, EXP, HUS, JEF, PES, VIP, VP3, and XXX. You do not have to select a format when purchasing you will get all the formats.
HELP! There’s no PES (or whatever format) in my download!
First of all I include 8 different formats in each zipped file including DST, EXP, HUS, JEF, PES, VIP, VP3 and XXX. Trust me, the file is there. In order to see all of the files you must unzip the folder first.
The next thing you need to do is check to see if all the files downloaded. There should be about 12 files in the zipped folder. If you don’t have all of the files it’s possible that your download is corrupted. It could have been interrupted when you first downloaded it. Just try to redownload the file again.
If all of the files are there then it’s probably a setting in your windows that hides extensions of known file types, ones that you have programs that open/view/read. You can change that setting.
Go to your Windows Explorer/File Manager, click on “organize”, click on “folder and search options”
then click on the “view” tab
then about the 10th line down it has “hide extensions for known file types” and you just need to deselect that.
Why do you need to set up an account?
We offer a secure download service to registered accounts. This also protects us from download links being shared illegally as you must be logged into your account in order to download your designs. Your account also serves as your legal license and registration to use the designs on this site. We do not allow guest or anonymous purchases.
Your designs can be downloaded from your account anytime. There is no limit to the number of downloads. If you ever have a hard disk crash and lose all of your designs your account is safe here. We even back-up our data daily so you will always have access to the designs you purchase here.
Please fill out your account information honestly. Do not submit false information or gibberish as this is your registration for the privilege to use my files. Accounts that use false information will be deleted, all purchases will be lost and the IP address used will be blocked as spam. Know that I will not use the information to send emails or spam.
You can opt out of receiving any additional emails or contacts from us so don’t worry about being spammed with solicitations.
I am a firm believer in the copyright system and will not digitize or produce trademarked items for sale. Please don’t ask me to do them. Please respect that my items are copyright protected and cannot be altered, shared, sold or reproduced in any way with the exception that you may make one copy for personal back up reasons only. This also applies to items that are free. Do not share these files with your friends. Instead give them a link to this site or to the facebook group page where they can register and download the product themselves.
I do not offer refunds on digital products. Please make sure you read the detailed information provided for each design including size and stitch counts before purchasing. If by some chance you have a problem with a file try to re-download it. Sometimes there is an error in saving the file. If that doesn’t work please contact me and I will do all I can to get the file workable for your machine but I cannot offer help or advice on individual machines and or computer usage.
Support Small Businesses
I am a small business person. Sales from this site and local craft shows help to put food on our family table. Please respect that and help support local and independent artists, designers, and crafters with your purchases.
“When you buy from an independent artist you are buying more than just a painting or a novel or a song. You are buying hundreds of hours of experimentation and thousands of failures. You are buying days, weeks, months, years of frustration and moments of pure joy. You are buying nights of worrying about paying the rent, having enough money to eat, having enough money to feed the children, the birds, the dog. You aren’t just buying a thing, you are buying a piece of heart, part of a soul, a private moment in someone’s life. Most importantly, you are buying that artist more time to do something they are truly passionate about; something that makes all of the above worth the fear and doubt; something that puts the life into the living.” — Rebekah Joy Plett